Five Lessons from a Top FBI Negotiator

Everything in life is a negotiation. Life is a negotiation. It doesn’t matter if you’re a terrorist or a businesswoman.

Chris Voss is a former FBI negotiator who worked on over 150 hostage cases including the Jill Caroll case in Iraq, the Steve Centanni case in the Gaza Strip, and the Dwight Watson case in Washington D.C. He retired from the FBI in 2007 then founded Black Swan, a company that…